online shop of balsamic vinegar of Modena, Italy; selling of traditional balsamic vinegar of Modena, aged balsamic vinegar of Modena, balsamic vinegar DOP from Modena; the best gourmet products made in Italy; traditional balsamic vinegar form Modena for high gastronomy recipes
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1) Right to withdrawal.
According the provisions of Legislative Decree 185/1999 (putting into effect directive 97/7/CE relative to the protection of consumers regarding on-line contracts), the Customer has the right to withdraw from final online contract without penalty and without specifying why or how and with the conditions hereafter stated: the right of withdrawal from contract is applicable with the sending, within the established limit of 10 working days of receiving the goods, of a written communication sent by registered post with notice of receipt addressed to:
Cibus-Excellence.com, via Vedriani 76, 41100 Modena - Italy.
The communication may also be sent within the said period, by fax to the number +39-059-304007, on the condition that it is confirmed by means of registered letter with a notice of receipt within the next 48 hours. The communication must contain the codes of the products which are to be handed back and instructions on the method of reimbursement of the sustained cost (postal cheque, direct debit etc.) and any necessary bank information. The items must be handed back whole, to the same address as that used for the registered communication. As soon as they have been received and the integrity of the goods has been ascertained the customer will be accredited the cost of the items returned.
2) Irrevocability of the order.
The order of the purchase of products carried out by the buyer is irrevocable in character for the buyer, except for the right to withdraw from contract as specified in point 1).
3) Prices and rendering.
Prices include V.A.T and for rendered goods free postage and packaging specified by the buyer at the moment of purchasing, including standard packaging and excluding special packaging and eventual extra costs, if not already specified in writing at the moment in which the order is accepted. The prices agreed upon are intended in reference to the present general sales conditions. Cibus-Excellence.com reserves the right to modify the sales list without warning.
4) Terms and methods of acceptance and delivery.
Cibus-Excellence.com may not be held responsible in an way for the non delivery of an order nor for the non or late supply of the products of the said order, the acceptance and execution of the order being specifically subordinated to the availability of the ordered products and moreover to the absence of circumstances that can influence the availability of the aforementioned products and their supply in a short time. These same conditions allude to, not only force majeure and accidental case, but to circumstances such as strikes, riots, workplace disruptions, lack of raw materials that may impede or delay the fabrication or the delivery of products. The purchaser guarantees to exonerate Cibus-Excellence.com from every responsibility, foregoing explicitly any request for damages due to non or delayed acceptance of the order, or for non or delayed delivery of the products object of an already accepted order. The delivery of products is considered done with the handing over of the product to the courier, in this moment all the risks relative to the purchased materials for Cibus-Excellence.com cease.
5) Buyers reclaims.
Cibus-Excellence.com accurately controls the products at the moment of posting them, therefore eventual damage or non-deliveries must be contested with the courier at the moment of delivery. Eventual damages not caused by transportation must be notified in writing to Cibus-Excellence.com within 8 days.
Cibus-Excellence.com will examine in due time the reclaim and, if considered reliable, will see to the delivery of the missing or damaged goods.
6) Restitutions.
Eventual restitutions, beyond the period foreseen by the Right to Withdrawal in point 1), must be authorised in writing by Cibus-Excellence.com and sent back to, free of every charge, Cibus-Excellence.com, via Vedriani 76, 41100 Modena - Italy.
7) Technical specifications of products.
Measurements, weights and technical specifications of the products as illustrated in the Cibus-Excellence.com prospectuses and catalogues are to be considered indicative and not binding in specific detail.
8) Controversies and competencies.
The order of purchase to Cibus-Excellence.com is regulated by the principle of "solve et repete" ex art. 1462 C. C. The applicable law is that of Diritto italiano. The Court of competent jurisdiction is Modena (Italy).
9) Privacy.
Cibus-Excellence.com treats its clients’ personal data with the respect prescribed by the Legislative Decree 196/2003. All personal data is treated solely within the normal working proceedings of the company, exclusively to deal with orders and if any problems arise to contact the purchaser. As foreseen by the Statutory Rules, the interested party may ask for and obtain confirmation of the existence of his/her personal data and that these are communicated clearly. Moreover the interested party may ask for the cancellation, modification, transformation into an anonymous form or blocking of the data, for reasons legitimately applicable to the same treatment.
The online Catalogue is available for free consultation and for the understanding our gourmet proposals, and for all requests we remind you that our Customer Service is at your disposal.
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